Refund policy
Returns Policy
Introduction
Thank you for choosing My Little Jubba. We understand that sometimes a purchase doesn't work out exactly as planned.
Time Frame and Conditions for Returns
- Return Deadline: Products must be returned within 7 days from the date you received them.
- Condition of Return: The items must be returned in their original state with all tags intact: unworn, unwashed, with all tags attached, and free from any odors or stains. If tags have been removed or broken, the items will not be accepted. All items are security tagged to ensure they have not been worn.
Non-Returnable Items
- Custom and Tailor-Made Products (Thobes): Products with customized options or thobes made to specific measurements are non-returnable. These items are crafted according to individual specifications and cannot be resold.
- Bishts: Handmade on order and tailored to individual lengths, bishts are non-refundable once made.
- Discount Code Purchases: Items purchased using a discount code are non-returnable.
- Perfumes & Oud Oils: Non-refundable for hygiene reasons
- Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
- Fast Track: The fast track fee is non-refundable.
- Shipping Costs: Shipping costs are non-refundable.
Policy
Returns must be sent via DHL only.
Sending returns via DHL ensures timely receipt and avoids issues with customs in the UAE. Ensure items are sent back tracked, marked as low value, and clearly stated as 'RETURN TO SELLER'. All items entering the UAE are liable for import duty; items exceeding £5 ($6/€6) in import duty will not be accepted.
Cost of Returns Shipping for Refunds & Exchange
- Return Shipping Fees: You are responsible for arranging and paying for your own returns shipping. If you decide to return your item(s) for a refund, please email sales@mylittlejubba.com.
- Restocking Fee for Returns: There will be a handling fee of 25% of the return item(s) value, deducted from your refund as all items are hand made on order.
Use of Courier Other than DHL
We will not accept responsibility for returns sent via couriers other than DHL. If your chosen courier fails to deliver or if we incur high import duties, we cannot be held liable. Label all returns with 'Return to Seller.’ Import duty charges exceeding £5 ($6/€6) will be deducted from your refund.
How to Submit a Return
- Initiating a Return: Contact our customer support team via email at sales@mylittlejubba.com. Note our UAE office hours are Sunday to Thursday.
- Approval of Return: You will receive an email confirming whether your return is approved, typically within 24 to 48 hours.
- Return Details: If approved, we will provide details to arrange the return.
Cancellation of Orders
-
Before Shipment:
- Before Material Is Cut: If you cancel your order before work has begun, you will receive a full refund without charges.
- After Material Is Cut (12 hours after order is placed): If you cancel after work has started, you will incur a charge of 25% of the total thobe value.
- 24 Hours After Order Placed: If you cancel after 24 Hours of placing your order, you will incur a charge of 50%. All thobes are handmade on order.
- After Shipment: If you cancel after shipment, refuse the shipment, or if DHL is unable to deliver and we must recall the shipment, you will be responsible for both the outbound and return shipping fees, including a 25% charge of the total value of the thobe.
For further assistance, please contact us at sales@mylittlejubba.com.