Shipping policy
Processing Time = 4 to 5 working days ( For gold embroidery work please allow additional 4 to 6 days as they are done by hand).
Shipping time can be between 2-3 working days depending in the country you are based. (Personalised T-shirts take 6 to 7 days for delivery to US, 3 to 5 days to Europe)
To calculate the total time to delivery, you would simply add the processing time and the shipping time together.
MIDDLE EAST - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Delivery Cost |
Delivery Time |
|
STANDARD |
AED36, Over AED 225 is FREE |
3-5 Working Days |
USA & CANADA - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than USD $95/ CAD$125 |
Between USD $95 and $199.99 |
|
EXPRESS (3-4 Working Days) |
$ 40/ CAD$55 |
$24.99
FREE above $200 order value |
|
|
UK - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than £39.99 |
£40 to £69.99 |
More Than £70 |
|
EXPRESS (3-5 Working Days) |
£14.99 |
£9.99 |
FREE |
EUROPE - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than €46 |
€46 to €79.99 |
More Than €80 |
|
STANDARD 3-5 Working Days |
€17 |
€12 |
FREE |
ASIA - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than ~$150 |
More ~$150 |
|
STANDARD 3-5 Working Days |
~$12 |
FREE |
AUSTRALIA - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than ~$195 |
More Than ~$195 |
|
EXPRESS 3-5 Working Days |
~$26.99 |
FREE |
NEW ZEALAND - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than ZAR4,580 |
More Than ~$4,580 |
|
EXPRESS 3-5 Working Days |
~ZAR500 |
FREE |
SOUTH AFRICA - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than ~$214 |
More Than ~$214 |
|
EXPRESS 3-5 Working Days |
~$30 |
FREE |
REST OF THE WORLD - DELIVERY OPTIONS & COSTS
|
Delivery Service |
Less Than ~$150 |
More Than ~$150 |
|
STANDARD 3-5 Working Days |
~$18 |
FREE |
Taxes & Duties
We ship directly from our store based in UAE.
As a result, some deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on My Little Jubba purchases.
If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there. You are responsible for checking import thresholds or duties for your delivery address before placing an order.
It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.
We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.
US Import Duties
Orders shipped to the United States may be subject to a small import duty on delivery.
For orders over $200, import duties are reimbursed after delivery. (Reimbursement of duty only applies to order over $200).
Customers are required to pay any applicable fees to receive their order.
Once delivered, simply send us a screenshot of your DHL duty payment confirmation and we will refund this via your original payment method.
Most US duties are low and fully reimbursed.
**Reimbursement capped at $30 per order.**
⚠️ Important
Duty reimbursement applies only to orders with a total value over $200 (excluding shipping).
🚫 Refused or Unclaimed Shipments
If a shipment is refused or left unclaimed due to unpaid duties, all shipping costs and any incurred charges will be deducted from the refund.
CANCELLATION OF ORDERS
If you need to cancel an order, please contact us immediately after placing it. We begin processing orders very quickly, sometimes within just a few hours, so the opportunity to cancel is quite limited.
-
Before Shipment:
- Before Material Is Cut: If you cancel your order before work has begun, we will issue a full refund and you will not incur any charges.
- After Material Is Cut: (12 hours after order is placed) If you cancel your order after work has started, we will issue a partial refund, you will incur a charge of 25% of the total thobe value.
- After Shipment: If you cancel your order after it has been shipped, or if you refuse the shipment, or if DHL is unable to deliver and we must recall the shipment, you will be responsible for paying both the outbound and return shipping fees, for thobes, Igals and abayas that are handmade by us it will also include a 25% charge of the total value of the thobe.
- Rejected shipments: will not be eligible for full refunds. All shipping, duties, and return costs will be deducted.
For any further assistance, please contact us at sales@mylittlejubba.com.